This website is run by Scottish Enterprise. We want to make our services accessible to everyone who could benefit from them, irrespective of any disability they may have.
Scottish Enterprise are committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. This website is partially compliant with the Accessibility Guidelines version 2.1 AA standard, due to the issues listed on this page.
This statement was prepared on 21 September 2020. It was last reviewed on 21 September 2020.
How we approach accessibility
We regularly test our websites with disabled users to identify and address any issues. We have an in-house accessibility lab and testing team, who test new features and changes to the site for accessibility issues. This website was last tested in September 2020. The test was carried out by our internal test team.
As well as aiming to build our website in a way that’s easy for all users to use and navigate, we’re also working towards making the language we use as simple as possible to understand by using plain English principles.
AbilityNet has advice on making your device easier to use if you have a disability.
Accessibility problems we’ve found
During testing of our website, we’ve found the following problems, which we’ll aim to fix by March 2021.
Once we’ve fixed a problem, we’ll remove it from this list.
Using the Site
- There are some problems with labelling and tagging in our site that mean it may be difficult for users of assistive technology to navigate the site easily.
- Some of our content contains acronyms or an unusual mix of lower-case letters and capital letters which may be confusing for users of assistive technologies.
- Some content, for example information available in tool tips or some search results, will not be processed by screen readers.
- Users of assistive technology may find it difficult to reset their password as the button descriptions can be confusing and repetitive.
- In some sections of the site, the contrast ratio does not meet AA accessibility level standards.
- Some links and buttons may have very general descriptions and it may not be clear what they do or where they will take you.
- Some features that are visually hidden and not intended to be processed by assistive technologies may still be picked up when tabbing through a page.
- When submitting an enquiry form, the error message is not accessible and it may be confusing for users to assisted technology.
- Some sections of the site have pop ups which are not accessible and cannot be closed by using the escape key.
Problems with images and logos
- Some images for decorative purposes only but will still be processed by assistive technologies.
- Some images for technical purposes only but will still be processed by assistive technologies.
- Some images and logos are not tagged correctly which could cause issues for users of assistive technologies.
- Some images which contain information which cannot be processed by assistive technologies
- The focus may not always follow the visual order of the page or move when required to focus on a pop up.
- When using the search function or filters, the focus will return to the top of the page instead of moving to your search results.
- The focus style may change on some buttons.
- The focus may not always be clear due to other features on the page, for example an image that changes, which may distract or disorientate the user.
How we’re addressing accessibility issues
We aim to fix the accessibility issues highlighted on this page by March 2021.
What to do if you cannot access parts of this website
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, you can contact us using these contact details:
- 0300 013 3385 (calls charged at local rates)
- 0141 846 0200 from mobile phones or if outside Scotland
If you're deaf or hearing impaired you can use your textphone to contact us through Relay UK, or you can search for Relay UK on the App Store for iPhone or iPad and at Google Play for Android.
Reporting a problem
You can use the same contact details to report an accessibility problem on this website. If you've contacted us regarding accessibility and are still dissatisfied with our decision or the way we dealt with your complaint, you can ask the Scottish Public Services Ombudsman (SPSO) to look at it.
The SPSO cannot normally look at:
• A complaint that has not completed our complaints procedure (so please make sure it has done so, before contacting the SPSO)
• Events that happened, or that you became aware of, more than a year ago
• A matter that has been or is being considered in court
Contact the SPSO
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).