Scotland: Delivering excellence in global business services

Scotland’s skilled workforce and rich history of innovation attracts global business services operations from around the world in functions including customer experience, finance, HR, procurement, legal services and technology development.

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Employers here can recruit talent fluent in most languages – and easily service customers and markets across the globe,  so it’s the perfect place to get your career to the next level in global business services.

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Talent

150,000 people work in Scotland’s global business services sector, with 110,000 employed in customer experience centres and over 40,000 in shared service centres. Providers work across financial services, retail, healthcare, utilities, communications, government and many other sectors. Scotland offers access to world-class tech talent and academic excellence across data, AI, blockchain, cyber security and the Internet of Things – the world of connected devices.

Employers

Companies of all sizes and from all sectors have chosen Scotland to deliver their services, they include:

Job types

Scotland offers a vast range of jobs in global business services , including digital technologies, customer experience, sales, tech support, finance, HR, procurement, payroll and legal services., Specific job roles are also varied  from software and systems engineers to business analysts and systems architects.

Academic excellence

Scotland has 19 universities and 27 colleges producing 110,000 graduates each year. With over 21,000 graduates from business-related courses and a further 16,000 in computer sciences and technology, a steady stream of talent for the global business services sector.

Some of our Universities are home to key hubs for the sector including cyberQuarter, an £18m cybersecurity research and development centre at Abertay University in Dundee and the University of Edinburgh’s Blockchain Technology Lab, which focuses  on industry-inspired challenges in areas such as cryptography, regulation and compliance.

History

Our rich history of innovation in industries including banking and technology has helped establish Scotland as a global business services hub. Early pioneers include Direct Line, the first company to sell insurance entirely over the phone, launched by Royal Bank of Scotland in 1985. Media company Sky opened its first contact centre in Livingston in 1989. Other firsts include Sainsbury's Bank – the UK’s first supermarket bank – which is headquartered in Edinburgh and was launched in 1997 as a joint venture with Bank of Scotland.

Networks and projects

Global business services networks and projects in Scotland include:

  • CCA Global – headquartered in Glasgow, CCA Global is the independent professional body for customer service experience in the UK.
  • ScotlandIS represents the digital technology industry in Scotland, from start-ups to multinationals with a Scottish base.
  • Shared Services Forum UK is a membership community for knowledge sharing, thought leadership and best practice.
  • Fintech Scotland – the membership body for Scotland’s financial technology community.
  • The Data Lab – Scotland's innovation centre for data and artificial intelligence.
  • CodeClan – Scotland’s first accredited digital skills academy – delivering acclaimed intensive courses in data analysis and software development.
  • NHS 24 – Scotland's national telehealth and telecare organisation and one of seven special health boards in Scotland.
  • Scottish Centre for Telehealth & Telecare – an NHS community portal for staff in the telehealthcare sector.

Quality of life

Beyond the office, Scotland offers an award-winning quality of life that is rich in culture, history and natural beauty. Our assets include acres of space, historic cities, world-renowned food and drink – and Scotland’s famous hospitality.

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